Privacy Policy

Last updated: 2026-01-02

This Privacy Policy explains how Coincake Exchange (“Coincake”, “we”, “us”) collects, uses, and shares information when you access our website and related services (the “Services”).

Important: Coincake Exchange is designed to be non-custodial. We do not ask for or store your private keys or seed phrases. Always verify you are using our official domain before connecting a wallet.

1. Information We Collect

We may collect the following categories of information:

Device & usage data (e.g., browser type, pages viewed, timestamps, approximate location derived from IP).
Log data (e.g., IP address, request identifiers, error logs, and performance data).
Wallet-related information you choose to provide (e.g., public wallet address and on-chain transaction metadata). We do not collect private keys.
Support communications (e.g., messages you send via Telegram, live chat, or email).

2. Cookies & Similar Technologies

We may use cookies or similar technologies to operate the site, remember preferences, and understand usage patterns. You can control cookies through your browser settings.

3. How We Use Information

We use information to:

Provide, maintain, and improve the Services.
Protect users from fraud, abuse, or suspicious activity.
Measure performance and fix bugs.
Respond to support requests and communicate updates.
Comply with applicable legal obligations.

4. Sharing of Information

We may share information in limited circumstances:

Service providers (e.g., analytics, security, hosting) who process data on our behalf.
Legal compliance when required by law or to protect rights, safety, and security.
Business changes such as a merger, acquisition, or asset transfer (where legally permitted).

5. Analytics

We may use analytics tools to understand how users interact with the website and to improve the experience. These tools may collect device identifiers, usage events, and approximate location derived from IP.

6. Data Retention

We retain information only as long as necessary to provide the Services, comply with legal obligations, and protect the platform and users. Retention periods may vary by data type and context.

7. Security

We use reasonable administrative and technical safeguards intended to protect information. However, no system is 100% secure. Always use strong security practices and verify official links.

8. International Transfers

Your information may be processed in countries other than your own. We take reasonable steps to ensure appropriate safeguards where required by law.

9. Your Rights & Choices

Depending on your location, you may have rights such as accessing, correcting, deleting, or objecting to certain processing. You can also limit cookies through browser settings.

10. Contact Us

If you have questions about this Privacy Policy, please contact us via our official support channel: Telegram Support.